Outage in New Relic

UI Irregularities and Alert Degradation in US Region

Resolved Minor
April 16, 2025 - Started about 1 month ago - Lasted about 3 hours
Official incident page

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Outage Details

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.
Components affected
New Relic APM Alert Notifications : US New Relic Dashboards UI : US New Relic Infrastructure Alert Notifications : US New Relic APM UI : US New Relic Infrastructure UI : US
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/16/2025 04:51PM

Between 12:52 UTC and 15:28 UTC on April 16th, 2025, some customers in the US may have experienced delayed data in queries, charts, and dashboards as well as delayed, missing, or false positive alert notifications for related data. We have resolved this interruption and impacted services have returned to normal operations.

MONITORING about 1 month ago - at 04/16/2025 04:14PM

Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.

INVESTIGATING about 1 month ago - at 04/16/2025 04:13PM

Starting approx 13:00 UTC on the 16th of April 2025, a subset of customers may have experienced missed alerts, delayed data impacting dashboards, UIs and API queries. We have reduced the latency at this point and are monitoring recovery.

IDENTIFIED about 1 month ago - at 04/16/2025 02:58PM

Some customers in the US region may be experiencing delayed data in queries, charts, and dashboards as well as delayed or missing alert notifications for related data. We are seeing recovery of some impacted services and are continuing to monitor.

IDENTIFIED about 1 month ago - at 04/16/2025 02:43PM

Starting at around 13:00 UTC on the 16/04/2025, a subset of customers may be experiencing missed alerts and delayed data affecting dashboards, UI's and API queries. The primary issue triggering the incident has been identified and is in the process of being remediated.

IDENTIFIED about 1 month ago - at 04/16/2025 01:53PM

We have identified the issue and are working on a fix for the issue.

INVESTIGATING about 1 month ago - at 04/16/2025 01:46PM

We are investigating a potential service interruption that may impact some customers. Please continue to monitor this page for updates.

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