Outage in Nexcess

DDOS on Network causing 503 errors

Resolved Major

January 11, 2025 - Started about 1 year ago - Lasted about 10 hours
Official incident page

Incident Report

Our networking team is aware of a DDoS that may cause 503 error, packet loss and/or latency for our customers. We are currently working to resolve the issue. We apologize for the inconvenience. This post will be updated as soon as more information is available. If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net or by calling us at 866-639-2377, 1-313-279-0722 (international)

Components affected

Nexcess us-midwest-1

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/12/2025 02:03AM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 01/11/2025 03:41PM

Our networking team is aware of a DDoS that may cause 503 error, packet loss and/or latency for our customers. We are currently working to resolve the issue.

We apologize for the inconvenience. This post will be updated as soon as more information is available.

If you have any further questions or concerns, please feel free to reach out to us by live chat in your customer portal (https://my.nexcess.net/), by emailing support@nexcess.net or by calling us at 866-639-2377, 1-313-279-0722 (international)

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