Outage in Nexcess
Service Interruption on a Subset of Cloudhosts and KVM in the us-west-1 region
Resolved MinorIncident Report
Summary AI Generated
Nexcess experienced a service interruption lasting approximately 2.7 hours affecting a subset of Cloudhosts and KVM servers in the us-west-1 region. Engineers investigated and implemented a fix within roughly 45 minutes of the incident being reported, followed by a monitoring period. Service was fully restored and confirmed stable by 4:30 AM ET on August 11, 2026.
We are currently investigating an issue affecting a subset of our servers in the us-west-1 region. Our systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience.
If you have any questions or concerns. Please contact us via live chat or case.
Components affected
Nexcess us-west-1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
11 days ago - at 08/11/2026 08:30AM
The issue affecting a subset of our servers in the us-west-1 region has been resolved. Our team has restored service, and the affected servers are operating normally.
We apologize for any disruption this may have caused and appreciate your patience and understanding while we worked to resolve the issue.
MONITORING
11 days ago - at 08/11/2026 06:39AM
Our team has now implemented a fix, and affected servers and services should be operating as expected at this time. We will continue to monitor the situation closely to ensure ongoing stability.
If you have any questions or concerns, please contact us via live chat or case.
INVESTIGATING
11 days ago - at 08/11/2026 05:55AM
We are currently investigating an issue affecting a subset of our servers in the us-west-1 region. Our systems engineers have been engaged and are working to restore service as quickly as possible. We appreciate your patience.
If you have any questions or concerns. Please contact us via live chat or case.
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