Outage in Nextiva

Call Recording Portal

Resolved Major
February 27, 2023 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

The scheduled maintenance to the hardware for recorder.nextiva.com is still in progress. While this continues, customers will be unable to access this call recording portal during the maintenance period. No recordings will be lost and you will be able to access all recordings after the maintenance has been completed. We will continue to update until this is completed.
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 03/01/2023 07:15AM

The scheduled maintenance to the hardware for recorder.nextiva.com has been completed. We thank you for your patience as access to the call recording portal has now returned.

IDENTIFIED over 2 years ago - at 02/28/2023 10:21PM

We are continuing to monitor the maintenance through to completion. We will provide another update in 4 hours, or as soon as more information becomes available.

IDENTIFIED over 2 years ago - at 02/28/2023 03:26PM

Engineers remain engaged while the extended maintenance continues. Once this is completed portal access for affected users will be restored. The next update will be in 4 hours, or as soon as more information becomes available. We thank you for your patience in this extended event.

IDENTIFIED over 2 years ago - at 02/28/2023 05:06AM

We appreciate your patience while this extended maintenance completes. We will continue to provide updates until this finishes. The next update will be in 4 hours, or as soon as more information becomes available.

IDENTIFIED over 2 years ago - at 02/27/2023 11:19PM

Engineers remain engaged while the ongoing maintenance of recorder.nextiva.com continues. Please note no recordings will be lost and you will be able to access all recordings after the maintenance has been completed. We will provide another update in 4 hours, or as soon as more information becomes available.

IDENTIFIED over 2 years ago - at 02/27/2023 07:28PM

We appreciate your patience while our maintenance runs through to completion for recorder.nextiva.com. We will continue to provide updates until this is completed.

IDENTIFIED over 2 years ago - at 02/27/2023 04:04PM

The maintenance is still in progress. We will continue to provide updates as necessary.

IDENTIFIED over 2 years ago - at 02/27/2023 02:33PM

The scheduled maintenance to the hardware for recorder.nextiva.com is still in progress. While this continues, customers will be unable to access this call recording portal during the maintenance period. No recordings will be lost and you will be able to access all recordings after the maintenance has been completed. We will continue to update until this is completed.

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