Nintex Outage History

Nintex Automation Cloud experienced a major incident where workflows could not be started in the Production NEU environment, and some services were not receiving responses which resulted in duplicate workflow executions. The engineering team identified the underlying cause and worked on remediation. The incident lasted 4.1 hours before being resolved.

Users experienced license expired errors when trying to access Nintex SPFx Forms, preventing them from using the Form Designer component. The Nintex team identified and mitigated the licensing issue after 8.8 hours, with affected users directed to contact support for assistance during the incident.

Nintex Automation Cloud experienced a delay in displaying events on the Workflow Instance Details page for 7.6 hours. While the display issue affected visibility into workflow events, actual workflow execution continued to function normally. The engineering team identified and investigated the issue.

Nintex DocGen for Salesforce experienced a major service incident where customers encountered INVALID_SESSION_ID exceptions, preventing them from using the document generation functionality. Engineers investigated and resolved the authentication issue affecting the Salesforce integration. The incident lasted 40 minutes before service was restored.

The AI Xtension Builder feature in Nintex Automation Cloud became unavailable due to a service issue. The outage affected users' ability to access and use the AI Xtension Builder functionality for 5.1 hours. The Nintex team identified the root cause and successfully remediated the issue to restore service.

Nintex Forms for Office 365 experienced loading issues that prevented users from accessing forms through the Form Filler component. The service disruption lasted approximately 1 hour and was classified as a minor incident. The issue has been resolved, restoring normal access to Nintex Forms for Office 365.

Nintex K2 Cloud experienced intermittent email delivery issues for 32.8 hours. The service team worked with their vendor throughout the incident to identify and resolve the underlying cause. The email delivery service began recovering and was placed under monitoring to ensure full resolution.

Nintex Workflow for Office 365 experienced a service disruption that prevented workflows from starting or executing properly for 31 hours. The incident affected the Workflow Execution component, causing workflow instances to fail during execution. The service has resumed normal operations, and users are advised to restart any workflows that failed during the outage period.