Nintex Outage History

Nintex DocGen for Workflow experienced increased error rates when processing documents in the US and Canada due to a cloud provider incident. The DocGen API was affected, causing intermittent failures for users trying to generate documents through workflows. Engineers resolved the issue after 2.5 hours of service disruption.

Engineers investigated an issue affecting the Nintex DocGen API jobs status endpoint in the NA1 and CAN1 regions. The incident impacted users' ability to retrieve job status information through the API. The issue was resolved within 8 minutes.

Nintex DocGen API in the NA1 region experienced a service disruption that lasted 44 minutes. Engineers investigated and resolved the issue affecting the DocGen for Workflow service. The incident was classified as major and has been resolved.

Nintex Customer Central experienced an "Unauthorized access" error that prevented new users from accessing the platform for the first time. The issue lasted 3.4 hours and was caused by a problem with the user provisioning API. The team resolved the API issue and continued monitoring to ensure normal access was restored.

Nintex Automation Cloud experienced a major incident where workflows could not be started in the Production NEU environment, and some services were not receiving responses which resulted in duplicate workflow executions. The engineering team identified the underlying cause and worked on remediation. The incident lasted 4.1 hours before being resolved.

Users experienced license expired errors when trying to access Nintex SPFx Forms, preventing them from using the Form Designer component. The Nintex team identified and mitigated the licensing issue after 8.8 hours, with affected users directed to contact support for assistance during the incident.

Nintex Automation Cloud experienced a delay in displaying events on the Workflow Instance Details page for 7.6 hours. While the display issue affected visibility into workflow events, actual workflow execution continued to function normally. The engineering team identified and investigated the issue.

Nintex DocGen for Salesforce experienced a major service incident where customers encountered INVALID_SESSION_ID exceptions, preventing them from using the document generation functionality. Engineers investigated and resolved the authentication issue affecting the Salesforce integration. The incident lasted 40 minutes before service was restored.

The AI Xtension Builder feature in Nintex Automation Cloud became unavailable due to a service issue. The outage affected users' ability to access and use the AI Xtension Builder functionality for 5.1 hours. The Nintex team identified the root cause and successfully remediated the issue to restore service.

Nintex Forms for Office 365 experienced loading issues that prevented users from accessing forms through the Form Filler component. The service disruption lasted approximately 1 hour and was classified as a minor incident. The issue has been resolved, restoring normal access to Nintex Forms for Office 365.