Nintex Outage History

Nintex DocGen for Salesforce experienced intermittent document generation failures affecting customers in the US region for 5.3 hours. The issue was linked to an underlying Salesforce incident that engineers tracked and confirmed was causing the intermittent document generation problems. Engineers worked with the Salesforce team to monitor and address the root cause of the failures.

Nintex Automation Cloud experienced a major incident where users were unable to publish workflows for 6.6 hours. The root cause was identified as a Microsoft infrastructure issue. The engineering team worked with Microsoft to resolve the underlying infrastructure problem.

Nintex Automation Cloud experienced instability issues affecting the Start Workflow and Task functionality for 12 minutes. The service team investigated the reported instability problems. The incident was classified as minor and has been resolved.

Nintex App Studio experienced a connectivity issue that prevented customers from accessing the website portal. The incident lasted 2.3 hours while the team investigated and resolved the connection problems. The service has been restored to normal operation.

Nintex Automation Cloud experienced a 3.2-hour outage caused by Microsoft Azure Service Bus degradation affecting multiple global regions. The incident impacted workflow performance (slower startup times), file-related operations, form attachments, and workflow alerting capabilities. The engineering team coordinated with Microsoft Support to resolve the underlying Azure service issues.

Nintex DocGen for Workflow experienced increased error rates when processing documents in the US and Canada due to a cloud provider incident. The DocGen API was affected, causing intermittent failures for users trying to generate documents through workflows. Engineers resolved the issue after 2.5 hours of service disruption.

Engineers investigated an issue affecting the Nintex DocGen API jobs status endpoint in the NA1 and CAN1 regions. The incident impacted users' ability to retrieve job status information through the API. The issue was resolved within 8 minutes.

Nintex DocGen API in the NA1 region experienced a service disruption that lasted 44 minutes. Engineers investigated and resolved the issue affecting the DocGen for Workflow service. The incident was classified as major and has been resolved.

Nintex Customer Central experienced an "Unauthorized access" error that prevented new users from accessing the platform for the first time. The issue lasted 3.4 hours and was caused by a problem with the user provisioning API. The team resolved the API issue and continued monitoring to ensure normal access was restored.

Nintex Automation Cloud experienced a major incident where workflows could not be started in the Production NEU environment, and some services were not receiving responses which resulted in duplicate workflow executions. The engineering team identified the underlying cause and worked on remediation. The incident lasted 4.1 hours before being resolved.