Outage in NMI

Elavon processing

Resolved Major
February 04, 2025 - Started 3 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating issues processing on the Elavon platform.
Components affected
NMI Elavon
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 02/04/2025 04:15PM

There have been no further errors on the Elavon platform. Connection errors were limited to a small subset of Elavon merchants from 9:14:25 to 9:47:25 AM CST.

MONITORING 3 months ago - at 02/04/2025 03:51PM

Engineers are monitoring errors on the Elavon platform. Errors are limited to a very small subset of Elavon merchants. The majority of merchants are unaffected.

INVESTIGATING 3 months ago - at 02/04/2025 03:31PM

We are currently investigating issues processing on the Elavon platform.

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