Outage in No-IP

Delays Issuing New SSL Certificates

Resolved Minor
May 17, 2023 - Started over 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating intermittent delays issuing new SSL certificates from our SSL vendor. We are working to identify the issue and we'll provide an update when we have more information.
Components affected
No-IP SSL Certificates

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 05/17/2023 12:24AM

All impacted SSL requests have processed and validated. All systems are operational.

MONITORING over 2 years ago - at 05/16/2023 11:48PM

We have released a fix to production that fixes the delays validating and issuing new SSL certificates. We are now working on fixing the SSL requests that are currently stuck in a pending state.

IDENTIFIED over 2 years ago - at 05/16/2023 11:26PM

We have identified a change in our SSL vendor's API that caused delays issuing new SSL certificates. We are working on deploying a fix and should have a resolution shortly.

INVESTIGATING over 2 years ago - at 05/16/2023 10:12PM

We are currently investigating intermittent delays issuing new SSL certificates from our SSL vendor. We are working to identify the issue and we'll provide an update when we have more information.

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