Outage in Npay

Payment terminal transactions failing

Resolved Major
March 24, 2025 - Started about 1 month ago - Lasted about 4 hours
Official incident page

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Outage Details

Some of the payment terminal transactions are failing. We are currently investigating the issue.
Components affected
Npay Payment Backend
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 03/24/2025 11:07AM

This incident has been resolved.

MONITORING about 1 month ago - at 03/24/2025 08:10AM

The issue has been located to a third party service, which now appears to be working normally again.
The authorization success rates are back to normal, and we are monitoring the situation.

INVESTIGATING about 1 month ago - at 03/24/2025 07:48AM

Some of the payment terminal transactions are failing. We are currently investigating the issue.

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