Outage in NUACOM

Reported Issue with BLF indications/function of the phones.

Resolved Minor
March 21, 2025 - Started 7 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating a reported issue affecting the BLF (Busy Lamp Field) functionality on some IP phones. Users may experience delays or failure in BLF status updates, such as incorrect or missing presence indicators (e.g., busy/available/idle). This may affect the call transfer, cakll pick up in some situations. Our engineering team is actively working to identify the root cause and restore full functionality as soon as possible.
Components affected
NUACOM Incoming Calls NUACOM Outbound Calls

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/21/2025 01:54PM

The issue with the BLF (IP handsets expansion panel key lights) has been resolved.
The root cause of the issue was the sheer amount of Subscribe requests received from the handsets.
We are planning maintenance windows over the weekend to improve the infrastructure configuration and avoid these issues happening again.
Sincere apologies to anyone affected.

INVESTIGATING 7 months ago - at 03/21/2025 12:24PM

We are currently investigating a reported issue affecting the BLF (Busy Lamp Field) functionality on some IP phones. Users may experience delays or failure in BLF status updates, such as incorrect or missing presence indicators (e.g., busy/available/idle).
This may affect the call transfer, cakll pick up in some situations.
Our engineering team is actively working to identify the root cause and restore full functionality as soon as possible.

Latest NUACOM outages

Degraded performance on the Web applications - about 1 month ago
Issue with incoming calls - about 1 month ago
Desktop app connection - 3 months ago
Delay in the connecting of the calls - 3 months ago
Delay in the connecting of the calls - 3 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook