Outage in Nuance Dragon Medical
DAX Copilot for DMO Mobile Application
Resolved MinorIncident Report
Summary AI Generated
The DAX Copilot Mobile application experienced crashes and intermittent recording stoppages affecting users in US and Canadian datacenters for approximately 20 days. Microsoft resolved the issue by releasing updated versions of the PowerMic Mobile app, with the final fix delivered in version 6.0.19 which eliminated the need for users to uninstall and reinstall the application. The incident required multiple app updates and temporary workarounds before being fully resolved.
Microsoft is aware of an issue affecting DAX Copilot for DMO within our US and CA datacenters that are utilizing PMM/DAX Copilot Mobile application. Reports at this time are an increase in application crashes and intermittent recording stoppage. Engineering teams are actively working to remediate the impact.
Symptoms may include:
DAX Copilot Mobile application may crash or intermittently stop recording.
We apologize for any inconvenience and appreciate your continued partnership as we work to resolve this issue
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Latest Updates ( sorted recent to last )
MONITORING
18 days ago - at 04/08/2026 04:46PM
We are continuing to monitor for any further issues.
MONITORING
25 days ago - at 04/01/2026 07:34PM
We are continuing to monitor for any further issues.
MONITORING
26 days ago - at 03/31/2026 12:48PM
Microsoft has released an updated version of the PowerMic Mobile app (v6.0.19) to the Apple App Store. This release resolves the previously reported issue that required users to uninstall and reinstall the application using a prior version to mitigate crashing during recording in DAX Copilot for DMO within our U.S. and Canada datacenters.
We apologize for any inconvenience this issue may have caused and appreciate your patience and continued partnership.
INVESTIGATING
about 1 month ago - at 03/26/2026 06:50PM
Microsoft has released a new PowerMic Mobile app version (6.0.18) to the App Store. This new version resolves the issue which was previously causing crashing or recordings to be interrupted with DAX Copilot for DMO within our US and CA datacenters. However, some clinicians are still experiencing the crashing or recording interruptions after updating to this latest version. To mitigate this issue, clinicians can uninstall and reinstall the app from the App Store, rather than simply updating the app. This will allow the app to record without any issues.
We are actively investigating this issue and working to fix this issue with updating the app.
We apologize for any inconvenience and appreciate your continued partnership as we work to fully resolve this issue.
MONITORING
about 1 month ago - at 03/26/2026 12:09AM
Microsoft has released a new PowerMic Mobile app version (6.0.18) to the App Store. This new version resolves the issue which was previously causing crashing while recording with DAX Copilot for DMO within our US and CA datacenters.
We apologize for any inconvenience and appreciate your continued partnership as we worked to resolve this issue.
IDENTIFIED
about 1 month ago - at 03/25/2026 02:09PM
Microsoft is aware of an issue affecting DAX Copilot for DMO within our US and CA datacenters that are utilizing PMM/DAX Copilot Mobile application. Reports at this time are an increase in application crashes and intermittent recording stoppage. Engineering teams are actively working to remediate the impact.
Symptoms may include:
DAX Copilot Mobile application may crash or intermittently stop recording.
We apologize for any inconvenience and appreciate your continued partnership as we work to resolve this issue
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