Outage in Nuance Dragon Medical
Possible DAX/Dragon Copilot Impact
Resolved MinorIncident Report
Summary AI Generated
Microsoft experienced an intermittent service disruption in their US Data Center that affected a subset of DAX Copilot for Dragon Medical One customers, causing error messages when displaying summaries. The incident lasted 23.5 hours, during which Microsoft identified the root cause and implemented mitigation steps with no data loss for impacted encounters. The issue was resolved after an overnight fix deployment, with all affected encounters expected to recover automatically.
Microsoft has identified and is investigating an intermittent service disruption in our US Data Center affecting a subset of DAX Copilot for DMO customers.
Symptoms may include:
Error messages indicating a problem in displaying summaries.
More details will be provided when information is available.
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 04/17/2026 12:49PM
This incident has been resolved.
MONITORING
about 2 months ago - at 04/16/2026 08:33PM
We are continuing to monitor for any further issues.
MONITORING
about 2 months ago - at 04/16/2026 08:33PM
A fix will be deployed overnight (with no expected downtime)
MONITORING
about 2 months ago - at 04/16/2026 03:07PM
Microsoft has identified the root cause of the reported issue related to summary errors affecting a subset of DAX Copilot for DMO customers.
Mitigation steps are currently underway, and encounters recorded during the impacted timeframe are expected to recover automatically.
Note: There will be no data loss for impacted encounters.
At this time, we recommend continuing to use the application as this issue appears to be intermittent. We apologize for any inconvenience and appreciate your continued partnership.
IDENTIFIED
about 2 months ago - at 04/16/2026 01:42PM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 2 months ago - at 04/16/2026 01:18PM
Microsoft has identified and is investigating an intermittent service disruption in our US Data Center affecting a subset of DAX Copilot for DMO customers.
Symptoms may include:
Error messages indicating a problem in displaying summaries.
More details will be provided when information is available.
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