Accounts not synchronizing

This incident has been resolved.

A fix has been implemented and we are monitoring the results.

The script we are running is 100% done.

The script we are running is 80% done.

The script we are running is 40% done.

The script we are running is 20% done.

We have identified a possible cause and are investigating the solution.

If the account is GMAIL the dashboard sync state state is not accurate. Please use the Account Management endpoint to see the account sync state. https://developer.nylas.com/docs/api/#get/a/client_id/accounts

For Microsoft and IMAP there is a workaround you can restart the affected account by using the "Pause Sync" / "Retry Sync" button on the Nylas Dashboard (https://dashboard.nylas.com/).

If the account is invalid then none of the above will work.

We are running a script to fix all the affected accounts. We will keep you posted when it's done. Thank you for your continued patience.

We are continuing to investigate this issue.

Take note that as a workaround you can restart the affected account by using the "Pause Sync" / "Retry Sync" button on the Nylas Dashboard (https://dashboard.nylas.com/).

We are receiving reports of accounts not synchronizing properly. We are looking into it.