Outage in Nylas
Accounts not synchronizing
Resolved MinorIncident Report
We are receiving reports of accounts not synchronizing properly. We are looking into it.
Components affected
Nylas Sync EngineNeed to monitor Nylas outages?
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Latest Updates ( sorted recent to last )
RESOLVED
almost 3 years ago - at 02/03/2023 01:06AM
This incident has been resolved.
MONITORING
almost 3 years ago - at 02/03/2023 12:39AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
almost 3 years ago - at 02/03/2023 12:39AM
The script we are running is 100% done.
INVESTIGATING
almost 3 years ago - at 02/02/2023 10:41PM
The script we are running is 80% done.
INVESTIGATING
almost 3 years ago - at 02/02/2023 10:02PM
The script we are running is 40% done.
INVESTIGATING
almost 3 years ago - at 02/02/2023 09:08PM
The script we are running is 20% done.
INVESTIGATING
almost 3 years ago - at 02/02/2023 08:33PM
We have identified a possible cause and are investigating the solution.
If the account is GMAIL the dashboard sync state state is not accurate. Please use the Account Management endpoint to see the account sync state. https://developer.nylas.com/docs/api/#get/a/client_id/accounts
For Microsoft and IMAP there is a workaround you can restart the affected account by using the "Pause Sync" / "Retry Sync" button on the Nylas Dashboard (https://dashboard.nylas.com/).
If the account is invalid then none of the above will work.
IDENTIFIED
almost 3 years ago - at 02/02/2023 08:25PM
We are running a script to fix all the affected accounts. We will keep you posted when it's done. Thank you for your continued patience.
INVESTIGATING
almost 3 years ago - at 02/02/2023 07:59PM
We are continuing to investigate this issue.
Take note that as a workaround you can restart the affected account by using the "Pause Sync" / "Retry Sync" button on the Nylas Dashboard (https://dashboard.nylas.com/).
INVESTIGATING
almost 3 years ago - at 02/02/2023 07:18PM
We are receiving reports of accounts not synchronizing properly. We are looking into it.
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