Outage in Nylas
US - Gmail Realtime - Pub/Sub - Elevated Latency & Delayed Webhooks
Resolved MajorIncident Report
Summary AI Generated
Nylas experienced elevated latency in Gmail realtime event delivery and delayed webhook notifications in the US region due to an expired SSL certificate. The incident affected customers' ability to receive timely webhook notifications from Gmail Pub/Sub events. The SSL certificate was replaced and systems were updated, restoring normal webhook delivery after 1.2 hours.
We are currently investigating elevated latency affecting Gmail realtime (Pub/Sub) event delivery in the US region. Customers may experience delayed webhooks notifications.
The issue was initially caused by an expired SSL certificate, which has since been addressed. However, the system has not fully recovered and latency remains elevated.
We will provide an update soon.
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Latest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 05/06/2026 04:39PM
We have updated our systems and webhooks have returned to normal
MONITORING
16 days ago - at 05/06/2026 03:28PM
We are currently investigating elevated latency affecting Gmail realtime (Pub/Sub) event delivery in the US region. Customers may experience delayed webhooks notifications.
The issue was initially caused by an expired SSL certificate, which has since been addressed. However, the system has not fully recovered and latency remains elevated.
We will provide an update soon.
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