Outage in Nylas
[US & EU] Notetakers Failing to Join Zoom & Google Meet
Resolved MinorIncident Report
Summary AI Generated
Nylas Notetakers experienced failures joining Zoom and Google Meet meetings for 3 hours due to an outage at their third-party provider Oxylabs. The incident affected notetaker join rates across both US and EU regions starting at 8:59 AM PT. Nylas deployed internal mitigation steps while working with Oxylabs, and the issue was fully resolved when the provider restored their services.
Starting at approximately 8:59 AM PT, our 3rd party provider Oxylabs experienced an outage that is preventing Nylas Notetakers from joining some Zoom and Google Meet meetings. We are working with the provider and deploying internal mitigation steps now
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 05/20/2026 06:56PM
Oxylabs has fully restored their services, and we are seeing join rates returning to normal levels. We will continue to monitor closely, and working with Oxylabs to ensure this does not happen in the future. Thank you for your patience during this incident.
If you have any further questions or concerns, please contact support@nylas.com.
MONITORING
2 days ago - at 05/20/2026 06:52PM
We have deployed mitigation steps while we wait on Oxylabs, and join rates are improving once again. We will continue to monitor and post updates as available.
IDENTIFIED
2 days ago - at 05/20/2026 06:50PM
Starting at approximately 8:59 AM PT, our 3rd party provider Oxylabs experienced an outage that is preventing Nylas Notetakers from joining some Zoom and Google Meet meetings. We are working with the provider and deploying internal mitigation steps now
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