Outage in Nylas
[US & EU] Grant Creation and Authorization Errors
Resolved MajorIncident Report
Summary AI Generated
Nylas experienced a 26-minute outage affecting grant creation and authorization requests in both US and EU v3 environments, causing errors for customers attempting these operations. The issue was caused by a recent billing system deployment that introduced unexpected problems. The engineering team deployed a hotfix to resolve the issue and restored normal functionality.
We have identified an issue affecting grant creation and authorization requests in our v3 environments (US and EU).
Some customers may experience errors when attempting to create or authorize grants. Our Engineering team has identified the likely cause and is currently deploying a hotfix.
We will continue monitoring the deployment and will provide the next update within 30 minutes, or sooner if we have meaningful progress to share.
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Latest Updates ( sorted recent to last )
RESOLVED
about 21 hours ago - at 06/04/2026 11:52PM
The issue has been resolved, and grant creation and authorization requests are operating normally.
Our engineering team identified and corrected an issue introduced by a recent billing system deployment. We have validated recovery and will continue monitoring to ensure ongoing stability.
Thank you for your patience during this incident. If you have any questions or concerns, please contact support@nylas.com.
IDENTIFIED
about 21 hours ago - at 06/04/2026 11:27PM
We have identified an issue affecting grant creation and authorization requests in our v3 environments (US and EU).
Some customers may experience errors when attempting to create or authorize grants. Our Engineering team has identified the likely cause and is currently deploying a hotfix.
We will continue monitoring the deployment and will provide the next update within 30 minutes, or sooner if we have meaningful progress to share.
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