Outage in Octadesk

Degradação parcial do chat para alguns clientes.

Resolved Minor
April 12, 2025 - Started 21 days ago - Lasted about 2 hours
Official incident page

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Outage Details

Identificamos uma instabilidade para alguns clientes na utilização do chat. Estamos investigando o problema.
Components affected
Octadesk Chat
Latest Updates ( sorted recent to last )
RESOLVED 21 days ago - at 04/12/2025 01:15PM

Após assegurar que o comportamento foi normalizado, estamos encerrando o monitoramento.

MONITORING 21 days ago - at 04/12/2025 11:56AM

We are continuing to monitor for any further issues.

MONITORING 21 days ago - at 04/12/2025 11:36AM

Identificamos a causa raiz, o serviço já está normalizando.

A navegação entre conversas ainda pode apresentar alguma falha de carregamento (menos de 5% das requisições neste momento).

Nenhuma informação foi perdida.

INVESTIGATING 21 days ago - at 04/12/2025 11:18AM

Identificamos uma instabilidade para alguns clientes na utilização do chat. Estamos investigando o problema.

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