Outage in OIT Services

Banner Prod SSH/SFTP not connecting

Resolved Major
May 23, 2022 - Started almost 3 years ago - Lasted about 3 hours
Official incident page

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Outage Details

SSH/SFTP are currently not connecting to prod.alaska.edu, lrgp.alaska.edu, prep.alaska.edu and test.alaska.edu. We are currently investigating the incident.
Components affected
OIT Services Banner Admin Modules
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 05/23/2022 09:03PM

A fix has been implemented and we are currently monitoring the incident.

IDENTIFIED almost 3 years ago - at 05/23/2022 07:17PM

We are still working on a fix for this issue but have a workaround for those that need SSH access. Please contact us so we can start the process to get you the workaround.

IDENTIFIED almost 3 years ago - at 05/23/2022 05:41PM

We have identified the issue preventing the connections and are working on it. We do not currently have a ETA but will provide updates here.

INVESTIGATING almost 3 years ago - at 05/23/2022 05:31PM

SSH/SFTP are currently not connecting to prod.alaska.edu, lrgp.alaska.edu, prep.alaska.edu and test.alaska.edu. We are currently investigating the incident.

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