Outage in Olark
Multiple resends of transcripts to CRMs
Resolved Minor
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Outage Details
We were alerted this morning that customers with integrations were seeing transcripts resent to those integrations multiple times. We've taken steps to mitigate the issue and are monitoring the fix.
Components affected
Olark IntegrationsLatest Updates ( sorted recent to last )
MONITORING
almost 3 years ago - at 08/19/2022 03:22PM
Our testing indicates that the fix has stopped transcripts from being sent multiple times to integrations. We'll continue to monitor closely.
IDENTIFIED
almost 3 years ago - at 08/19/2022 02:45PM
We were alerted this morning that customers with integrations were seeing transcripts resent to those integrations multiple times. We've taken steps to mitigate the issue and are monitoring the fix.
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