Outage in Olark

Incident Alerted

Resolved Major
July 17, 2025 - Started 3 months ago - Lasted about 2 hours
Official incident page

Incident Report

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Components affected
Olark Chatbox

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Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 07/17/2025 08:53PM

This incident has been resolved.

MONITORING 3 months ago - at 07/17/2025 07:00PM

Systems have recovered and we're monitoring closely.

INVESTIGATING 3 months ago - at 07/17/2025 06:55PM

We're investigating reports that some chatboxes aren't loading on websites. We'll update here as soon as we know more.

INVESTIGATING 3 months ago - at 07/17/2025 06:50PM

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

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