Check if Olark is down, official outages, user-reported issues, and outages map.
Olark is working normally
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Olark status data.
IsDown has tracked 134 incidents since started monitoring Olark status in April 2020. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.
Date | Incident | Duration |
---|---|---|
Oct 16, 2025
09:27 PM CEST
|
Minor
We've detected an issue and are working to resolve this quickly. We'll have an update within the ...
|
about 2 hours |
Oct 11, 2025
12:26 AM CEST
|
Minor
We've detected an issue and are working to resolve this quickly. We'll have an update within the ...
|
about 1 hour |
Sep 19, 2025
07:12 AM CEST
|
Major
We've detected an issue and are working to resolve this quickly. We'll have an update within the ...
|
about 10 hours |
Jul 17, 2025
08:50 PM CEST
|
Major
We've detected an issue and are working to resolve this quickly. We'll have an update within the ...
|
about 2 hours |
Jul 08, 2025
06:28 PM CEST
|
Minor
We've detected an issue and are working to resolve this quickly. We'll have an update within the ...
|
about 3 hours |
Jul 02, 2025
06:10 PM CEST
|
Minor
We've detected an issue and are working to resolve this quickly. We'll have an update within the ...
|
about 3 hours |
Jun 23, 2025
08:45 PM CEST
|
Minor
We're currently investigating reports of lag and slowness in chats on app.olark.com. We'll update...
|
9 days |
Jun 02, 2025
06:23 PM CEST
|
Major
We've detected an issue and are working to resolve this quickly. We'll have an update within the ...
|
18 days |
May 12, 2025
05:03 PM CEST
|
Minor
We've detected an issue and are working to resolve this quickly. We'll have an update within the ...
|
15 days |
May 09, 2025
05:31 PM CEST
|
Minor
We're investigating reports of agent disconnects and trouble re-connecting. We believe this to be...
|
about 12 hours |
No comments yet
Component | Status |
---|---|
chat.olark.com | OK |
Chatbox | OK |
Website | OK |
API | OK |
File Upload hosting server | OK |
Integrations | OK |
Jabber servers | OK |
Operator messages | OK |
Transcripts | OK |
Visitor messages | OK |
Visitor details | OK |
Payment provider | OK |
Slack Integration | OK |
Slack Connections | OK |
Slack Login/SSO | OK |
Slack Notifications | OK |
Slack Messaging | OK |
SendGrid SMTP | OK |
Live chat software that integrates with platforms like Slack and SendGrid, offering features such as visitor tracking, file uploads, and automated email reports.
Monitoring Olark since April 2020
Tracking 24 Olark services and regions
20 incidents in 2025
Olark isn't down. You can check Olark status and incident details on the top of the page. IsDown continuously monitors Olark official status page every few minutes. In the last 24 hours, there were 0 outages reported.
Olark is currently operational. You can check Olark status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of Olark being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the Olark official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Olark last outage was on October 16, 2025 with the title "Incident Alerted"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Olark and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if Olark is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Olark's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
We check the status of the services you're monitoring every few minutes. We aggregate the status and outage information and normalize it. We also collect crowdsourced information to provide early warning signs.
We send you an alert whenever we detect a new incident or an update on the status of the services you're monitoring. You can customize the alerts to your needs to avoid alert fatigue.
Aggregate all the status information in a straightforward dashboard or internal status page. You can also send the information and alerts to your team's communication/monitoring/incident management tools, such as Slack, Datadog, Microsoft Teams, PagerDuty, and more.
IsDown offers an easy way to monitor Olark with maximum flexibility
IsDown monitors Olark for major outages. A major outage is when Olark experiences a critical issue that severely affects one or more services/regions. When Olark marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors Olark status page for minor outages. A minor outage is when Olark experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in Olark status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Olark publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
IsDown monitors Olark and all their 24 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Olark and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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