This incident has been resolved.
A fix has been implemented and we're monitoring closely.
We're seeing additional reports of issues with messages not appearing in the agent console. We're implementing a fix now and will update here as we know more.
Message delivery is stable. We're monitoring closely.
We're investigating reports of agents not seeing messages in the agent experience. We'll update here as soon as we know more.
We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
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