Outage in Olark

Incident Alerted

Resolved Minor
March 09, 2023 - Started about 2 years ago - Lasted about 3 hours
Official incident page

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Outage Details

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.
Components affected
Olark Website
Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 03/09/2023 06:49PM

Our DNS provider has resolved this issue and olark.com should be back to loading properly, world wide.

IDENTIFIED about 2 years ago - at 03/09/2023 05:36PM

We've identified a DNS provider issue that's causing olark.com not to load in some geolocations, including South America. We're working with our DNS provider while they work to resolve the issue.
We'll update here as soon as we have additional information.

INVESTIGATING about 2 years ago - at 03/09/2023 04:19PM

We're investigating reports that olark.com is not loading in some geolocations. We'll update here as soon as we know more.

INVESTIGATING about 2 years ago - at 03/09/2023 04:16PM

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

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