Outage in Olark

Incident Alerted

Resolved Major
September 19, 2025 - Started 29 days ago - Lasted about 10 hours
Official incident page

Incident Report

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

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Latest Updates ( sorted recent to last )
RESOLVED 28 days ago - at 09/19/2025 02:36PM

This incident has been resolved.

MONITORING 28 days ago - at 09/19/2025 07:18AM

Systems have returned to normal but we're continuing to monitor closely.

IDENTIFIED 28 days ago - at 09/19/2025 06:01AM

We are continuing to work on a fix for this issue.

IDENTIFIED 28 days ago - at 09/19/2025 06:00AM

We've identified the cause of the message delivery issues and mitigations are being put in place. Systems are returning to normal. We'll continue to update here.

INVESTIGATING 28 days ago - at 09/19/2025 05:33AM

We're investigating alerts that may indicate messages are not being delivered. We'll update here as we know more.

INVESTIGATING 29 days ago - at 09/19/2025 05:12AM

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

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