Outage in Olark

Incident Alerted

Resolved Major
September 19, 2025 - Started about 2 months ago - Lasted about 10 hours
Official incident page

Incident Report

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/19/2025 02:36PM

This incident has been resolved.

MONITORING about 2 months ago - at 09/19/2025 07:18AM

Systems have returned to normal but we're continuing to monitor closely.

IDENTIFIED about 2 months ago - at 09/19/2025 06:01AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 09/19/2025 06:00AM

We've identified the cause of the message delivery issues and mitigations are being put in place. Systems are returning to normal. We'll continue to update here.

INVESTIGATING about 2 months ago - at 09/19/2025 05:33AM

We're investigating alerts that may indicate messages are not being delivered. We'll update here as we know more.

INVESTIGATING about 2 months ago - at 09/19/2025 05:12AM

We've detected an issue and are working to resolve this quickly. We'll have an update within the hour.

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