Outage in Olo

House Accounts/Tax Exempt Accounts Not Loading in Switchboard

Resolved Minor

January 15, 2026 - Started 2 days ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating an issue which may prevent House Account and Tax Exempt status from appearing in the customer search view. We will provide an update when we have more information.

Components affected

Olo Switchboard

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 01/15/2026 08:32PM

This incident has been resolved.

MONITORING 2 days ago - at 01/15/2026 08:29PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 2 days ago - at 01/15/2026 06:42PM

We are investigating an issue which may prevent House Account and Tax Exempt status from appearing in the customer search view. We will provide an update when we have more information.

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