Omnissa Access Outage History

Omnissa Workspace ONE experienced a 51.9-hour outage caused by DNS issues with *.uemauth.vmwservices.com domains, which caused integrations using UEM API with OAuth tokens to fail, including automations, custom scripts, and third-party integrations like ServiceNow. The issue was resolved by correcting the top-level DNS for vmwservices.com, with customers able to use an alternative *.uemauth.workspaceone.com domain as a workaround during the DNS propagation period.

Omnissa Access and Workspace ONE Hub Services experienced login issues affecting access.gc.workspaceone-gov.com in the GovCloud partial region for 39 minutes. The operations team completed remediation actions and confirmed service availability. The incident was fully resolved after monitoring confirmed complete recovery.

Omnissa Workspace ONE UEM experienced a major availability outage in Germany lasting 1.1 hours, caused by network infrastructure issues that persisted after standard remediation protocols. The incident affected SaaS environments and customers using on-premise integration modules including Cloud Connector, Tunnel, Mobile Access Gateway, and Secure Email Gateway. The issue was resolved, though customers were advised to restart affected integration modules to address any residual problems.

Omnissa Access and Workspace ONE Hub Services experienced increased error rates for requests to workspaceoneaccess.com in Germany, with potentially limited service impact. The incident was identified and resolved within 11 minutes through investigation and remediation efforts.

Omnissa Workspace ONE experienced issues with AutoDiscovery services that affected customers globally for 18 minutes. The service disruption impacted the AutoDiscovery functionality within the Workspace ONE UEM platform. The issue was resolved after operations teams restored stability to the SaaS environments.