Outage in OneTrust
IM-1428 - Multiple Environments - Insights Dashboard Load Failure
Resolved Minor
February 24, 2026 - Started about 2 months ago
- Lasted 27 days
Incident Report
Summary AI Generated
OneTrust experienced an issue where the Insights dashboard intermittently became unavailable or failed to load, returning 404 errors across multiple regional environments (Admin Portals in US, DE, EU, and UK). The problem was identified as being caused by an upstream provider dependency issue with Microsoft, and OneTrust's engineering team escalated the matter to Microsoft support for resolution. The incident lasted approximately 27 days and was classified as minor severity.
We’ve identified an issue where a specific Insights dashboard may intermittently become unavailable or fail to load, returning a 404 error.
Our engineering team has confirmed that the issue appears to be related to an upstream provider dependency. The issue has been escalated to Microsoft, and we are actively working with their support team.
Additional updates will be provided when they become available.
Components affected
OneTrust APP: Admin Portal OneTrust APP-DE: Admin Portal OneTrust APP-EU: Admin Portal OneTrust APP-UK: Admin PortalTrusted by 1,000+ teams
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