Outage in Onfido

Elevated error rate affecting Onfido system in EU region

Resolved Minor
April 26, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We're currently experiencing elevated error rates impacting the whole Onfido system. We will provide an update at 00:00 UTC
Components affected
Onfido Facial Similarity Onfido Watchlist Onfido Identity Enhanced Onfido API Onfido Dashboard Onfido Right To Work Onfido Applicant Form Onfido Document Verification

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 04/27/2022 01:42AM

We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

We will provide an update at 02:00 UTC

IDENTIFIED over 3 years ago - at 04/27/2022 01:24AM

The issue has been identified and a fix is being implemented.

We will provide a further update at 01:45 UTC

INVESTIGATING over 3 years ago - at 04/27/2022 01:02AM

We are still investigating the elevated error rate impacting the whole Onfido system in the EU region.

We will provide an update at 01:30 UTC

INVESTIGATING over 3 years ago - at 04/27/2022 12:31AM

We're currently experiencing elevated error rates impacting the whole Onfido system in the EU region.

We will provide an update at 01:00 UTC

INVESTIGATING over 3 years ago - at 04/27/2022 12:01AM

We are still investigating the elevated error rate impacting the whole Onfido system in the EU region.

We will provide an update at 00:30 UTC

INVESTIGATING over 3 years ago - at 04/26/2022 11:40PM

We're currently experiencing elevated error rates impacting the whole Onfido system.

We will provide an update at 00:00 UTC

Latest Onfido outages

Increase in webhooks latency - 9 days ago
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants) - 9 days ago
QES increased turnaround time - 22 days ago
Increased document report TaT in the EU cluster - 24 days ago
Increase of withdrawn device intelligence reports - 25 days ago

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