Outage in Onfido

US Dashboard Problems

Resolved Minor
December 31, 2022 - Started over 2 years ago - Lasted about 1 hour
Official incident page

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Outage Details

We're investigating reports that dashboard in our US region is currently unavailable to some users. We apologize for the inconvenience this causes, and we'll be back with an update shortly.
Components affected
Onfido Dashboard
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 12/31/2022 07:53PM

This incident has been resolved. We have confirmed that fix has solved underlying error and all users can access the dashboard in the US region. Thank you for your patience.

MONITORING over 2 years ago - at 12/31/2022 07:43PM

Our team has identified the source of the errors and is in the process of applying a fix. Thank you for your patience while we continue to work towards a resolution. Our next update in will be in the next 15 minutes.

INVESTIGATING over 2 years ago - at 12/31/2022 06:55PM

We're investigating reports that dashboard in our US region is currently unavailable to some users. We apologize for the inconvenience this causes, and we'll be back with an update shortly.

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