Outage in Onfido

Increased latency on check processing in the EU region

Resolved Minor
February 07, 2023 - Started over 2 years ago - Lasted 40 minutes
Official incident page

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Outage Details

We've currently experiencing issues that are negatively impacting latency on check processing in the EU region. Our next update will be in 15 minutes. Thank you for your patience.
Components affected
Onfido Document Verification Onfido Right To Work Onfido Facial Similarity
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/07/2023 04:05PM

This issue is now resolved: Increased latency on check processing in the EU region.

As the issue stands resolved, we expect a higher TaT for checks that need manual review as our backlog grew during this incident. So please bear with us while we clear all the backlog created and resume the typical TaT.

We take a lot of pride in running a robust, reliable service and are working hard to ensure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.

MONITORING over 2 years ago - at 02/07/2023 03:45PM

We have implemented a fix for this issue.

We are monitoring closely to ensure the issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet, and we appreciate your patience during this incident.

Our next update will be in 15 minutes. Thank you for your patience.

IDENTIFIED over 2 years ago - at 02/07/2023 03:27PM

We've currently experiencing issues that are negatively impacting latency on check processing in the EU region.

Our next update will be in 15 minutes. Thank you for your patience.

Latest Onfido outages

Increased document report TaT in the EU cluster - 2 days ago
Increase of withdrawn device intelligence reports - 4 days ago
Delays in Webhook delivery in EU region - 9 days ago
Classic dashboard results latency - 13 days ago
Qualified Electronic Signature failures - 24 days ago

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