Outage in Onfido

Increased latency on check processing in the EU instance

Resolved Minor
February 14, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We've currently experiencing issues that are negatively impacting latency on check processing in the EU region. Our next update will be in 15 minutes. Thank you for your patience.
Components affected
Onfido Document Verification Onfido Facial Similarity Onfido Right To Work

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/14/2023 06:17PM

This issue is now resolved: Increased latency on check processing in the EU region.

As the issue stands resolved, we expect a higher TaT for checks that need manual review as our backlog grew during this incident. So please bear with us while we clear all the backlog created and resume the typical TaT.

We take great pride in running a robust, reliable service and are working hard to ensure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.

MONITORING over 2 years ago - at 02/14/2023 05:59PM

We have implemented a fix for this issue.

We are monitoring closely to ensure the issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet, and we appreciate your patience during this incident.

Our next update will be in 15 minutes. Thank you for your patience.

IDENTIFIED over 2 years ago - at 02/14/2023 05:31PM

We are continuing to work on a fix for this issue.

Our next update will be in 30 minutes.

IDENTIFIED over 2 years ago - at 02/14/2023 05:17PM

We are continuing to work on a fix for this issue.

Our next update will be in 15 minutes.

IDENTIFIED over 2 years ago - at 02/14/2023 04:56PM

We are continuing to work on a fix for this issue.

Our next update will be in 15 minutes.

IDENTIFIED over 2 years ago - at 02/14/2023 04:40PM

We are continuing to work on a fix for this issue.

Our next update will be in 15 minutes.

IDENTIFIED over 2 years ago - at 02/14/2023 04:27PM

The issue has been identified, and a fix is being implemented.

We will provide a further update in 15 minutes.

IDENTIFIED over 2 years ago - at 02/14/2023 04:10PM

We are continuing to work on a fix for this issue.

Our next update will be in 15 minutes.

IDENTIFIED over 2 years ago - at 02/14/2023 03:55PM

The issue has been identified, and a fix is being implemented.

We will provide a further update in 15 minutes.

INVESTIGATING over 2 years ago - at 02/14/2023 03:39PM

We've currently experiencing issues that are negatively impacting latency on check processing in the EU region.

Our next update will be in 15 minutes. Thank you for your patience.

Latest Onfido outages

Increase in webhooks latency - 9 days ago
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants) - 10 days ago
QES increased turnaround time - 22 days ago
Increased document report TaT in the EU cluster - 24 days ago
Increase of withdrawn device intelligence reports - 26 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook