Outage in Onfido
Increased latency on check processing in the EU region
Resolved Minor
Need to monitor Onfido outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Onfido, and never miss an outage again.
Start Free Trial
Outage Details
Latest Updates ( sorted recent to last )
This issue is now resolved: Increased latency on check processing in the EU region.
As the issue stands resolved, we expect a higher TaT for checks that need manual review as our backlog grew during this incident. So please bear with us while we clear all the backlog created and resume the typical TaT.
We take a lot of pride in running a robust, reliable service and are working hard to ensure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.
We are continuing to monitor for any further issues.
We have identified the source causing the increase of latency and implemented a fix for this issue.
We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
We've currently experiencing issues that are negatively impacting latency on check processing in the EU region.
Our next update will be in 15 minutes. Thank you for your patience.
Latest Onfido outages
Start monitoring all your vendors in just 5 minutes
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 3260 services available
Integrations with
Setup in 5 minutes or less
How much time you'll save your team, by having the outages information close to them?
14-day free trial · No credit card required · Cancel anytime