Outage in Onfido

Studio results page latency

Resolved Minor
May 19, 2025 - Started 5 months ago - Lasted about 1 hour
Official incident page

Incident Report

We've identified an issue that is causing an increase in studio results page latency. Workflow runs execution are not being affected by this incident, only results page.
Components affected
Onfido Dashboard Onfido Dashboard

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Latest Updates ( sorted recent to last )
RESOLVED 5 months ago - at 05/19/2025 03:26PM

This incident has been resolved.

MONITORING 5 months ago - at 05/19/2025 02:21PM

A fix has been deployed and we're monitoring the result.

IDENTIFIED 5 months ago - at 05/19/2025 02:15PM

The issue has been identified, we expect to have it resolved in the following minutes for live workflow runs.

INVESTIGATING 5 months ago - at 05/19/2025 02:12PM

We've identified an issue that is causing an increase in studio results page latency.
Workflow runs execution are not being affected by this incident, only results page.

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