Outage in Onfido

Deterioration in QES product

Resolved Minor
May 08, 2025 - Started about 1 month ago - Lasted 34 minutes
Official incident page

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Outage Details

The QES product is currently down. Due to 3rd party provider. We are currently monitoring the situation as it develops with our provider
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 05/08/2025 04:35PM

Our provider has restored full service now.
QES processing back to normal.

MONITORING about 1 month ago - at 05/08/2025 04:26PM

QES requests are being processed again now.
We continue to monitor the situation.

MONITORING about 1 month ago - at 05/08/2025 04:21PM

QES processing is starting to come back now. We are continuing to monitor the situation.

MONITORING about 1 month ago - at 05/08/2025 04:15PM

We are monitoring our 3rd party provider as they deal with the underlying issues

IDENTIFIED about 1 month ago - at 05/08/2025 04:14PM

The issue has been identified with our 3rd party provider

INVESTIGATING about 1 month ago - at 05/08/2025 04:04PM

We are continuing to investigate this issue.

INVESTIGATING about 1 month ago - at 05/08/2025 04:01PM

The QES product is currently down. Due to 3rd party provider.

We are currently monitoring the situation as it develops with our provider

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