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Outage in Onfido

Deterioration in QES product

Resolved Minor
May 08, 2025 - Started 12 months ago - Lasted 34 minutes
Official incident page

Incident Report

The QES product is currently down. Due to 3rd party provider. We are currently monitoring the situation as it develops with our provider

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Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 05/08/2025 04:35PM

Our provider has restored full service now.
QES processing back to normal.

MONITORING 12 months ago - at 05/08/2025 04:26PM

QES requests are being processed again now.
We continue to monitor the situation.

MONITORING 12 months ago - at 05/08/2025 04:21PM

QES processing is starting to come back now. We are continuing to monitor the situation.

MONITORING 12 months ago - at 05/08/2025 04:15PM

We are monitoring our 3rd party provider as they deal with the underlying issues

IDENTIFIED 12 months ago - at 05/08/2025 04:14PM

The issue has been identified with our 3rd party provider

INVESTIGATING 12 months ago - at 05/08/2025 04:04PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 05/08/2025 04:01PM

The QES product is currently down. Due to 3rd party provider.

We are currently monitoring the situation as it develops with our provider

Latest Onfido outages

QES tasks degraded performance - 5 days ago
QES tasks partial outage - 3 months ago
QES tasks degraded performance - 3 months ago
Service Degradation - Manual Tasks (EU) - 3 months ago
Document report and Autofill not being processed in US - 3 months ago

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