Outage in Onfido
Deterioration in QES product
Resolved Minor
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Outage Details
The QES product is currently down. Due to 3rd party provider.
We are currently monitoring the situation as it develops with our provider
Latest Updates ( sorted recent to last )
RESOLVED
about 10 hours ago - at 05/08/2025 04:35PM
Our provider has restored full service now.
QES processing back to normal.
MONITORING
about 10 hours ago - at 05/08/2025 04:26PM
QES requests are being processed again now.
We continue to monitor the situation.
MONITORING
about 10 hours ago - at 05/08/2025 04:21PM
QES processing is starting to come back now. We are continuing to monitor the situation.
MONITORING
about 10 hours ago - at 05/08/2025 04:15PM
We are monitoring our 3rd party provider as they deal with the underlying issues
IDENTIFIED
about 10 hours ago - at 05/08/2025 04:14PM
The issue has been identified with our 3rd party provider
INVESTIGATING
about 10 hours ago - at 05/08/2025 04:04PM
We are continuing to investigate this issue.
INVESTIGATING
about 10 hours ago - at 05/08/2025 04:01PM
The QES product is currently down. Due to 3rd party provider.
We are currently monitoring the situation as it develops with our provider
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