Outage in Onfido
Delays in document check processing on the EU instance for non-Flash clients
Resolved MinorIncident Report
We are currently experiencing delays in check processing, this is only affecting the manual processing of reports, due to a surge in the backlog.
We are sorry for any inconvenience.
We will provide a further update when the turn-around time for the manual processing is back to normal values.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 04/14/2023 08:36PM
The backlog has been cleared, and all the document check processing is now in a regular turnaround time.
MONITORING
over 2 years ago - at 04/14/2023 04:29PM
We are currently experiencing delays in check processing, this is only affecting the manual processing of reports, due to a surge in the backlog.
We are sorry for any inconvenience.
We will provide a further update when the turn-around time for the manual processing is back to normal values.
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