Outage in Onfido

Increased latency on check processing

Resolved Minor
June 22, 2023 - Started over 1 year ago - Lasted 4 days
Official incident page

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Outage Details

We've currently experiencing issues that are negatively impacting turnaround times for check processing in our EU region. Our next update will be in 15 minutes. Thank you for your patience.
Components affected
Onfido Facial Similarity Onfido Document Verification Onfido Right To Work
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/26/2023 08:45PM

We are back to normal processing times for all our checks

MONITORING over 1 year ago - at 06/22/2023 03:47PM

We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

IDENTIFIED over 1 year ago - at 06/22/2023 03:18PM

The issue has been identified, and a fix is being implemented.

While we implement the fix, a backlog of checks has been created, and it will take us some time to tackle and get back to regular turnaround times.

We will provide a further update in 30 minutes. Thank you for your patience.

IDENTIFIED over 1 year ago - at 06/22/2023 02:48PM

The issue has been identified, and a fix is being implemented.

While we implement the fix, a backlog of checks has been created, and it will take us some time to tackle and get back to regular turnaround times.

We will provide a further update in 30 minutes. Thank you for your patience.

INVESTIGATING over 1 year ago - at 06/22/2023 02:18PM

We are currently experiencing issues that are negatively impacting turnaround times for check processing in our EU region.

Our next update will be in 30 minutes. Thank you for your patience.

INVESTIGATING over 1 year ago - at 06/22/2023 02:09PM

We've currently experiencing issues that are negatively impacting turnaround times for check processing in our EU region.

Our next update will be in 15 minutes. Thank you for your patience.

Latest Onfido outages

Increase in cancellation rate of Qualified Electronic Signature capture Studio tasks - 6 days ago
EU Dashboard delays to display checks list - 10 days ago
Elevated error rate affecting report creation in the EU cluster - about 2 months ago
Identity Enhanced degraded performance - about 2 months ago
Degraded performance on Identity Enhanced reports - about 2 months ago

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