Outage in Onfido

Degraded upload video experience

Resolved Minor
November 08, 2023 - Started almost 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating this issue.
Components affected
Onfido Facial Similarity Onfido API

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Try IsDown risk-free 14-day free trial · No credit card required
Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 11/08/2023 08:26PM

This incident has been resolved.

MONITORING almost 2 years ago - at 11/08/2023 05:23PM

We've taken measures to try and stabilise the system. Our metrics indicate problem has now been mitigated. We are continuing to investigate the root cause of this incident.

INVESTIGATING almost 2 years ago - at 11/08/2023 05:01PM

We are currently investigating this issue.

Latest Onfido outages

Increase in webhooks latency - 9 days ago
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants) - 10 days ago
QES increased turnaround time - 22 days ago
Increased document report TaT in the EU cluster - 24 days ago
Increase of withdrawn device intelligence reports - 26 days ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook