Outage in Onfido

Watchlist Full partial outage

Resolved Minor
November 25, 2023 - Started about 1 year ago - Lasted 22 minutes
Official incident page

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Outage Details

We're experiencing issues contacting one of Onfido's data partner for Watchlist Full, starting from the 25 November 2023, 15:33 UTC. As a result, Watchlist Full reports will not complete and remain in the 'pending' status. Those reports will be completed as soon as we're able to contact our partner again.
Components affected
Onfido Watchlist
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/25/2023 04:29PM

All affected Watchlist Full and Watchlist KYC reports have been completed. The newly created reports are completing normally.

MONITORING about 1 year ago - at 11/25/2023 04:10PM

We're now able to contact our partner again. We're monitoring the issue to make sure all systems are back to normal operation and reports are completed.

INVESTIGATING about 1 year ago - at 11/25/2023 04:08PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 11/25/2023 04:07PM

We're experiencing issues contacting one of Onfido's data partner for Watchlist Full, starting from the 25 November 2023, 15:33 UTC.

As a result, Watchlist Full reports will not complete and remain in the 'pending' status. Those reports will be completed as soon as we're able to contact our partner again.

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