Outage in Onfido

Watchlist Full partial outage

Resolved Minor
November 25, 2023 - Started 12 months ago - Lasted 22 minutes
Official incident page

Need to monitor Onfido outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Onfido, and never miss an outage again.
Start Free Trial

Outage Details

We're experiencing issues contacting one of Onfido's data partner for Watchlist Full, starting from the 25 November 2023, 15:33 UTC. As a result, Watchlist Full reports will not complete and remain in the 'pending' status. Those reports will be completed as soon as we're able to contact our partner again.
Components affected
Onfido Watchlist
Latest Updates ( sorted recent to last )
RESOLVED 12 months ago - at 11/25/2023 04:29PM

All affected Watchlist Full and Watchlist KYC reports have been completed. The newly created reports are completing normally.

MONITORING 12 months ago - at 11/25/2023 04:10PM

We're now able to contact our partner again. We're monitoring the issue to make sure all systems are back to normal operation and reports are completed.

INVESTIGATING 12 months ago - at 11/25/2023 04:08PM

We are continuing to investigate this issue.

INVESTIGATING 12 months ago - at 11/25/2023 04:07PM

We're experiencing issues contacting one of Onfido's data partner for Watchlist Full, starting from the 25 November 2023, 15:33 UTC.

As a result, Watchlist Full reports will not complete and remain in the 'pending' status. Those reports will be completed as soon as we're able to contact our partner again.

Latest Onfido outages

Increase in cancellation rate of Qualified Electronic Signature capture Studio tasks - 5 days ago
EU Dashboard delays to display checks list - 9 days ago
Elevated error rate affecting report creation in the EU cluster - about 2 months ago
Identity Enhanced degraded performance - about 2 months ago
Degraded performance on Identity Enhanced reports - about 2 months ago

Start monitoring all your vendors in just 5 minutes

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3263 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE