Outage in Onfido

Deteriorate performance for Watchlist product

Resolved Minor
September 03, 2024 - Started 18 days ago - Lasted 21 minutes
Official incident page

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Outage Details

We are currently investigating the issue
Components affected
Onfido Watchlist Onfido Watchlist
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 09/03/2024 02:48PM

Impacted checks are now completed.
Performance is now back to normal

MONITORING 18 days ago - at 09/03/2024 02:45PM

We are continuing to monitor for any further issues.

MONITORING 18 days ago - at 09/03/2024 02:44PM

The 3rd party provider issue is now resolved.
Watchlist performance is now back to normal.
Any impacted checks will be re-run shortly

IDENTIFIED 18 days ago - at 09/03/2024 02:42PM

We are continuing to work on a fix for this issue.

IDENTIFIED 18 days ago - at 09/03/2024 02:42PM

The issue has been identified on 3rd party provider

INVESTIGATING 18 days ago - at 09/03/2024 02:42PM

We are continuing to investigate this issue.

INVESTIGATING 18 days ago - at 09/03/2024 02:27PM

We are currently investigating the issue

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