Outage in Onfido

Elevated error rate affecting report creation in the EU cluster

Resolved Major
September 24, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We're currently experiencing elevated error rates impacting report creation, affecting all clients. We will provide an update at 11:15 UTC
Components affected
Onfido Facial Similarity Onfido Document Verification

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/24/2024 11:43AM

This issue is now resolved.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.

MONITORING about 1 year ago - at 09/24/2024 11:30AM

We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

IDENTIFIED about 1 year ago - at 09/24/2024 11:17AM

The issue has been identified and a fix is being implemented.


We will provide a further update at 11:30 UTC

INVESTIGATING about 1 year ago - at 09/24/2024 11:00AM

We're currently experiencing elevated error rates impacting report creation, affecting all clients.

We will provide an update at 11:15 UTC

Latest Onfido outages

Increase in webhooks latency - 9 days ago
Identity Enhanced is experiencing a significant decrease in TaT for applicants globally (excluding UK, US applicants) - 9 days ago
QES increased turnaround time - 21 days ago
Increased document report TaT in the EU cluster - 24 days ago
Increase of withdrawn device intelligence reports - 25 days ago

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