Outage in Onfido

Elevated error rate affecting report creation in the EU cluster

Resolved Major
September 24, 2024 - Started about 2 months ago - Lasted about 1 hour
Official incident page

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Outage Details

We're currently experiencing elevated error rates impacting report creation, affecting all clients. We will provide an update at 11:15 UTC
Components affected
Onfido Facial Similarity Onfido Document Verification
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/24/2024 11:43AM

This issue is now resolved.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.

MONITORING about 2 months ago - at 09/24/2024 11:30AM

We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

IDENTIFIED about 2 months ago - at 09/24/2024 11:17AM

The issue has been identified and a fix is being implemented.


We will provide a further update at 11:30 UTC

INVESTIGATING about 2 months ago - at 09/24/2024 11:00AM

We're currently experiencing elevated error rates impacting report creation, affecting all clients.

We will provide an update at 11:15 UTC

Latest Onfido outages

Increase in cancellation rate of Qualified Electronic Signature capture Studio tasks - 5 days ago
EU Dashboard delays to display checks list - 9 days ago
Identity Enhanced degraded performance - about 2 months ago
Degraded performance on Identity Enhanced reports - about 2 months ago
Disruption to check processing in EU - 2 months ago

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