Outage in Onfido

Elevated error rate affecting report creation in the EU cluster

Resolved Major
September 24, 2024 - Started 3 months ago - Lasted about 1 hour
Official incident page

Need to monitor Onfido outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Onfido, and never miss an outage again.
Start Free Trial

Outage Details

We're currently experiencing elevated error rates impacting report creation, affecting all clients. We will provide an update at 11:15 UTC
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/24/2024 11:43AM

This issue is now resolved.

We take a lot of pride in running a robust, reliable service and we're working hard to make sure this does not happen again. A detailed postmortem will follow once we've concluded our investigation.

MONITORING 3 months ago - at 09/24/2024 11:30AM

We have implemented a fix for this issue.

We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.

IDENTIFIED 3 months ago - at 09/24/2024 11:17AM

The issue has been identified and a fix is being implemented.


We will provide a further update at 11:30 UTC

INVESTIGATING 3 months ago - at 09/24/2024 11:00AM

We're currently experiencing elevated error rates impacting report creation, affecting all clients.

We will provide an update at 11:15 UTC

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime