Outage in Onfido
EU Dashboard delays to display checks list
Resolved Minor
Need to monitor Onfido outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Onfido, and never miss an outage again.
Start Free Trial
Outage Details
Due to an infrastructure issue, our EU Dashboard has delays in showing new and existing checks in the Checks list.
We have identified the problem and working on a solution right now.
Components affected
Onfido DashboardLatest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 11/04/2024 03:57PM
This incident has been resolved.
MONITORING
11 months ago - at 11/04/2024 03:49PM
The new compute capacity has been fully provisioned and there is no more delays in check processing.
MONITORING
11 months ago - at 11/04/2024 03:49PM
We have implemented a fix for this issue.
We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
IDENTIFIED
11 months ago - at 11/04/2024 03:21PM
New compute capacity is still being added. There is still a delay to see new data in the Dashboard but that delay is slowly reducing.
IDENTIFIED
11 months ago - at 11/04/2024 02:33PM
The Dashboard should now load properly. However customers will experience a delay to view new data in the Dashboard.
We are working with our infrastructure provider to provision more capacity to fix the dashboard reporting performance.
IDENTIFIED
11 months ago - at 11/04/2024 02:18PM
Due to an infrastructure issue, our EU Dashboard has delays in showing new and existing checks in the Checks list.
We have identified the problem and working on a solution right now.
Latest Onfido outages
Increased document report TaT in the EU cluster - 2 days ago
Increase of withdrawn device intelligence reports - 4 days ago
Delays in Webhook delivery in EU region - 9 days ago
Classic dashboard results latency - 13 days ago
Qualified Electronic Signature failures - 24 days ago
Be the First to Know When Vendors Go Down
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 4484 services available
Integrations with
