Outage in Onfido
EU Dashboard delays to display checks list
Resolved Minor
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Outage Details
Components affected
Onfido DashboardLatest Updates ( sorted recent to last )
This incident has been resolved.
The new compute capacity has been fully provisioned and there is no more delays in check processing.
We have implemented a fix for this issue.
We are monitoring closely to make sure issue has been resolved and everything is working as expected. Please bear with us while we get back on our feet and we appreciate your patience during this incident.
New compute capacity is still being added. There is still a delay to see new data in the Dashboard but that delay is slowly reducing.
The Dashboard should now load properly. However customers will experience a delay to view new data in the Dashboard.
We are working with our infrastructure provider to provision more capacity to fix the dashboard reporting performance.
Due to an infrastructure issue, our EU Dashboard has delays in showing new and existing checks in the Checks list.
We have identified the problem and working on a solution right now.
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