Outage in Onfido

studio degradation

Resolved Major

November 19, 2024 - Started 5 months ago - Lasted about 1 hour
Official incident page

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Outage Details

Clients using studio feature are seeing 5xx errors. We're restoring the service

Components affected

Onfido Dashboard Onfido Dashboard Onfido API Onfido API

Latest Updates ( sorted recent to last )

RESOLVED 5 months ago - at 11/19/2024 08:43PM

This incident is resolved. Post-modern with more details will be provided soon.

MONITORING 5 months ago - at 11/19/2024 08:24PM

A fix was deployed 15 mins ago, clients should see all systems back to normal. We're still monitoring.

IDENTIFIED 5 months ago - at 11/19/2024 07:37PM

Clients using studio feature are seeing 5xx errors. We're restoring the service

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