Outage in Open University

Online Rooms (Adobe Connect) Problems

Resolved Minor
May 10, 2024 - Started 8 months ago - Lasted 3 days

IsDown continuously monitors the Open University status page and multiple sources to provide up-to-date information. Check back with us for the latest Open University uptime status.

Outage Details

Some users are encountering a white screen with the message “Check our troubleshooting page for further assistance” which is preventing them from accessing online rooms.
It appears that this issue is linked to an update to an Ad Blocker extension in Chrome. Adobe are aware of the issue and are working on a permanent solution.
If you encounter this issue please try joining the online room by either:
• Using an alternative browser
• Using an incognito/private browser
• Temporarily disabling the AdBlock feature under extensions
For further help and support please contact the Computing Helpdesk.
We will provide updates when we have more information.
Components affected
Open University Online rooms Open University Other services Open University Major Incident
Latest Updates ( sorted recent to last )
8 months ago - at 05/10/2024 06:20PM

Some users are encountering a white screen with the message “Check our troubleshooting page for further assistance” which is preventing them from accessing online rooms.
It appears that this issue is linked to an update to an Ad Blocker extension in Chrome. Adobe are aware of the issue and are working on a permanent solution.
If you encounter this issue please try joining the online room by either:
• Using an alternative browser
• Using an incognito/private browser
• Temporarily disabling the AdBlock feature under extensions
For further help and support please contact the Computing Helpdesk.
We will provide updates when we have more information.

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