Outage in OpenAthens

Degradation Of Service - P4

Resolved Minor
October 24, 2023 - Started over 1 year ago - Lasted about 18 hours
Official incident page

Need to monitor OpenAthens outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including OpenAthens, and never miss an outage again.
Start Free Trial

Outage Details

We’re currently investigating an issue affecting our discovery tool, Wayfinder. A small amount of customers may see duplicate entries when searching for their institution. This is not affecting the ability of those institutions to login if the correct entry is selected. If a user selects the incorrect entry they will be unable to login and may see a timeout message in their browser, but are able to then go back and select the correct entry. An update will be provided as soon as possible.
Components affected
OpenAthens Wayfinder
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 10/25/2023 10:33AM

This issue has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support

INVESTIGATING over 1 year ago - at 10/24/2023 04:47PM

We’re currently investigating an issue affecting our discovery tool, Wayfinder. A small amount of customers may see duplicate entries when searching for their institution. This is not affecting the ability of those institutions to login if the correct entry is selected. If a user selects the incorrect entry they will be unable to login and may see a timeout message in their browser, but are able to then go back and select the correct entry.
An update will be provided as soon as possible.

Latest OpenAthens outages

Degradation Of Service - P2 - about 1 month ago
Service Outage - P1 - about 1 month ago
Service Outage - P2 - 3 months ago

Be the first to know when OpenAthens and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3846 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook