Outage in OpenAthens

Degradation Of Service - Managed Proxy Service - P2

Resolved Major
February 20, 2025 - Started 20 days ago - Lasted about 4 hours
Official incident page

Need to monitor OpenAthens outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including OpenAthens, and never miss an outage again.
Start Free Trial

Outage Details

We’re looking into an issue that’s affecting the following service for some users. Managed Proxy service in APAC region ( AP2 Customers) The issue started at 08:29 UK Time Our team is working to understand what has caused the issue and we will update you within the next hour.
Components affected
OpenAthens Managed Proxy service
Latest Updates ( sorted recent to last )
RESOLVED 20 days ago - at 02/20/2025 11:52AM

Following the fix at 09:45 GMT and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support

MONITORING 20 days ago - at 02/20/2025 09:49AM

We have applied a fix to the issue at 08:29 GMT, everything is working as expected and all services are up and running.

We are keeping a close eye on things, if the situation changes we will keep you up to date.

If you are still having issues then please contact our service desk team: https://www.openathens.net/support

INVESTIGATING 20 days ago - at 02/20/2025 09:07AM

We are continuing to investigate this issue.

INVESTIGATING 20 days ago - at 02/20/2025 09:07AM

We're currently investigating an intermittent issue affecting the managed proxy service in the APAC region.

Our team is working to understand what has caused the issue and we will update you within the next hour.

MONITORING 20 days ago - at 02/20/2025 08:42AM

A fix has been implemented and we are monitoring the status.

INVESTIGATING 20 days ago - at 02/20/2025 08:35AM

We’re looking into an issue that’s affecting the following service for some users.

Managed Proxy service in APAC region ( AP2 Customers)

The issue started at 08:29 UK Time

Our team is working to understand what has caused the issue and we will update you within the next hour.

Latest OpenAthens outages

Degradation Of Service - P2 - about 1 month ago
Service Outage - P1 - about 1 month ago
Service Outage - P2 - 3 months ago

Rely on a lot of vendors? We make monitoring them easy

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3845 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook