Outage in OpenAthens

Degradation Of Service - Managed Proxy Service - P2

Resolved Major
February 20, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We’re looking into an issue that’s affecting the following service for some users. Managed Proxy service in APAC region ( AP2 Customers) The issue started at 08:29 UK Time Our team is working to understand what has caused the issue and we will update you within the next hour.
Components affected
OpenAthens Managed Proxy service
Latest Updates ( sorted recent to last )
RESOLVED 2 months ago - at 02/20/2025 11:52AM

Following the fix at 09:45 GMT and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support

MONITORING 2 months ago - at 02/20/2025 09:49AM

We have applied a fix to the issue at 08:29 GMT, everything is working as expected and all services are up and running.

We are keeping a close eye on things, if the situation changes we will keep you up to date.

If you are still having issues then please contact our service desk team: https://www.openathens.net/support

INVESTIGATING 2 months ago - at 02/20/2025 09:07AM

We are continuing to investigate this issue.

INVESTIGATING 2 months ago - at 02/20/2025 09:07AM

We're currently investigating an intermittent issue affecting the managed proxy service in the APAC region.

Our team is working to understand what has caused the issue and we will update you within the next hour.

MONITORING 2 months ago - at 02/20/2025 08:42AM

A fix has been implemented and we are monitoring the status.

INVESTIGATING 2 months ago - at 02/20/2025 08:35AM

We’re looking into an issue that’s affecting the following service for some users.

Managed Proxy service in APAC region ( AP2 Customers)

The issue started at 08:29 UK Time

Our team is working to understand what has caused the issue and we will update you within the next hour.

Latest OpenAthens outages

Service Outage - P1 - 3 months ago
Service Outage - P2 - 4 months ago

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