Outage in OpenAthens

Degradation Of Service - P1

Resolved Major

December 06, 2023 - Started over 2 years ago - Lasted about 20 hours
Official incident page

Incident Report

We’re looking into an issue that’s affecting the following service(s) for some users. Authentication API Managed Proxy service MyAthens user portal Account Administration website SP Dashboard OpenAthens Reporting Our team is working to understand what has caused the issue and we will update you within the next hour.

Components affected

OpenAthens Authentication Point OpenAthens Authentication API OpenAthens Authentication broker OpenAthens Managed Proxy service OpenAthens Keystone OpenAthens Wayfinder OpenAthens MyAthens user portal OpenAthens Account Administration website OpenAthens Administration API OpenAthens Reporting OpenAthens SP Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED over 2 years ago - at 12/07/2023 09:16AM

Following the fix and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support

MONITORING over 2 years ago - at 12/06/2023 05:02PM

Thank you for your patience while we worked on this incident. We are confident that the issue has now been resolved, however, we will continue to monitor the service overnight to be sure. Our next update will be at 9am GMT.

MONITORING over 2 years ago - at 12/06/2023 02:27PM

We have identified the cause of the issue and have implemented a fix. We are currently monitoring the fix to ensure stability of our services.

INVESTIGATING over 2 years ago - at 12/06/2023 01:46PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 12/06/2023 01:28PM

We are continuing to investigate this issue.

INVESTIGATING over 2 years ago - at 12/06/2023 01:19PM

We’re looking into an issue that’s affecting the following service(s) for some users.

Authentication API
Managed Proxy service
MyAthens user portal
Account Administration website
SP Dashboard
OpenAthens Reporting

Our team is working to understand what has caused the issue and we will update you within the next hour.

Latest OpenAthens outages

Service Outage - Wayfinder - P2 - 4 months ago

Service Outage - Service Desk portal - P3 - 4 months ago

OpenAthens Emergency Maintenance - Service Desk Portal - 4 months ago

P3 - Outage to outbound email - 6 months ago

Degradation Of Service - Authentication Point - P3 - 6 months ago

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