Outage in OpenAthens

Update on OpenAthens Support Portal migration

Resolved Minor
February 05, 2024 - Started 11 months ago - Lasted about 1 month
Official incident page

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Outage Details

Please note that we will not move to our new support portal on 7 February 2024, as previously advised. We need more time to ensure that our customers get a great experience, and we will communicate a revised date as soon as possible. Currently, no action is required, and we thank customers for their patience.
Components affected
OpenAthens Service Desk portal
Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 03/20/2024 10:51AM

This incident has been resolved.

INVESTIGATING 11 months ago - at 02/05/2024 09:53AM

Please note that we will not move to our new support portal on 7 February 2024, as previously advised.

We need more time to ensure that our customers get a great experience, and we will communicate a revised date as soon as possible.

Currently, no action is required, and we thank customers for their patience.

Latest OpenAthens outages

Service Outage - P2 - 3 days ago
Degradation Of Service - P2 - about 2 months ago
Service Outage - P1 - 2 months ago

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