Outage in OpenAthens

Customers using LDAP or Sirsi connectors reporting connection issues

Resolved Major

April 16, 2024 - Started almost 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have had reports of users having issues for customers that are using an LDAP or Sirsi local connection. We are currently investigating this issue.

Components affected

OpenAthens Authentication broker

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/16/2024 07:15PM

This incident has been resolved.

MONITORING almost 2 years ago - at 04/16/2024 05:57PM

We are continuing to monitor for any further issues.

MONITORING almost 2 years ago - at 04/16/2024 05:56PM

An issue has been identified that was introduced during the deployment of the Authentication Broker service, that would have caused LDAP authentications to be seen from IP addresses that were different to the ones advertised in our external documentation.

A fix has been implemented that has now corrected this issue.

INVESTIGATING almost 2 years ago - at 04/16/2024 05:36PM

We have had reports of users having issues for customers that are using an LDAP or Sirsi local connection.

We are currently investigating this issue.

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