Outage in OpenAthens

P2 - OpenAthens managed proxy service - forward proxy

Resolved Major

July 17, 2024 - Started over 1 year ago - Lasted about 9 hours
Official incident page

Incident Report

We are currently investigating an issue affecting some customers using our managed proxy service, in particular those customers using our forward proxy. Customers using our forward proxy are currently unable to access resources. We will update you as soon as we have more information.

Components affected

OpenAthens Managed Proxy service

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/18/2024 12:04PM

The issue is now resolved.

MONITORING over 1 year ago - at 07/18/2024 03:58AM

We have identified and resolved the issue. Following successful testing, customers should now be able to access resources through our forward proxy.

INVESTIGATING over 1 year ago - at 07/18/2024 03:19AM

We are currently investigating an issue affecting some customers using our managed proxy service, in particular those customers using our forward proxy. Customers using our forward proxy are currently unable to access resources.

We will update you as soon as we have more information.

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