Outage in OpenAthens

Degradation Of Service - P2

Resolved Major

October 23, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We’re looking into an issue that’s affecting the following service(s) for some users. Authentication Point Our team is working to understand what has caused the issue and we will update you within the next hour.

Components affected

OpenAthens Authentication Point

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 10/23/2024 02:25PM

Following the fix at 14:21 BST and after monitoring our service, we are now confident that this has been resolved.

If you are still having issues then please contact our service desk: https://www.openathens.net/support

MONITORING over 1 year ago - at 10/23/2024 01:21PM

We have applied a fix to the issue at 14:21 BST, everything is working as expected and all services are up and running.

We are keeping a close eye on things, if the situation changes we will keep you up to date.

If you are still having issues then please contact our service desk team: https://www.openathens.net/support

INVESTIGATING over 1 year ago - at 10/23/2024 01:15PM

We’re looking into an issue that’s affecting the following service(s) for some users.

Authentication Point

Our team is working to understand what has caused the issue and we will update you within the next hour.

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