Outage in OpenText

Core Capture North America & Europe Export functionality failure

Resolved Minor
February 09, 2024 - Started 11 months ago - Lasted about 16 hours
Official incident page

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Outage Details

We have been alerted of the possibility of export failures for customers that include an export filter. This depends on the DocType for the document, even if the Submit step reports that the export was successful. If you suspect your export may use such a filter, or if you do not know, please verify that documents were actually exported into your repository. We're working to address the issue as soon as possible. This issue started at: - 05:20 GMT on February 8, 2024 for North America - 17:45 GMT on February 8, 2024 for Europe
Components affected
OpenText Core Capture EU OpenText Core Capture NA
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/09/2024 04:06PM

This issue is considered resolved. If you have any questions, please reach out to us using the established communication channels.

MONITORING 11 months ago - at 02/09/2024 01:52AM

A fix has been implemented and we are currently monitoring the situation.

This issue started at:
- 05:20 GMT on February 8, 2024 for North America
- 17:45 GMT on February 8, 2024 for Europe

This issue ended at:
- 01:30 GMT on February 9, 2024 for North America
- 01:30 GMT on February 9, 2024 for Europe

IDENTIFIED 11 months ago - at 02/09/2024 12:09AM

We have been alerted of the possibility of export failures for customers that include an export filter. This depends on the DocType for the document, even if the Submit step reports that the export was successful. If you suspect your export may use such a filter, or if you do not know, please verify that documents were actually exported into your repository. We're working to address the issue as soon as possible.

This issue started at:
- 05:20 GMT on February 8, 2024 for North America
- 17:45 GMT on February 8, 2024 for Europe

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